LifeProof Total Water Protection Program

Terms and Conditions

LifeProof* is proud to offer the Total Water Protection Program (the "Program") to each of its Customers (referred to as "you", "your" and similar terms) who meet the Eligibility Requirements and follow the Program Procedures described below, subject to all of the terms and conditions in this document (the "Terms"). You should carefully review these Terms. If you decide to utilize the Program, then when you take the steps outlined in these Terms regarding the Registration Process, you are indicating to LifeProof that you agree to these Terms.

Overview of Program

If you purchase one of the designated LifeProof cases ("LP Case") for an Eligible Device (as defined below) from Verizon, then, if you use the LP Case according to the Instructions (as described in the Repair Request Process below), and your Eligible Device suffers water damage within 1 year following the date you validly register the products (as described below), you may use the registration card that is provided to you ("TWPP Registration Card"), to have the LP Case replaced, and your Eligible Device repaired or replaced with a refurbished model of your Eligible Device, from LifeProof's designated repair center ("Repair Center"). The Program is limited to a one-time use of the TWPP Registration Card included with the LP Case. You will need to: (i) have registered your LP Case and Eligible Device as described below, (ii) pay the Service Fee applicable to your Eligible Device, and (iii) satisfy all of the other requirements in these Terms in order to receive the replacement LP Case and repaired/refurbished Eligible Device.

PLEASE NOTE: THE PROGRAM IS ADMINISTERED BY LIFEPROOF AND NOT BY VERIZON. PLEASE DIRECT ALL INQUIRIES OR OTHER COMMUNICATIONS REGARDING THE PROGRAM TO LIFEPROOF. DO NOT CONTACT VERIZON.

List of LP Cases and Eligible Devices for the Program

  1. Eligible Devices: Apple iPhone 4, Apple iPhone 4S, Apple iPhone 5, Apple iPhone 5s, Apple iPhone 5c, Apple iPad 2, Apple iPad 3, Apple iPad 4, Apple iPad mini, Apple iPad mini Retina, Apple iPad Air, Samsung Galaxy S3, Samsung Galaxy S4 and Samsung Galaxy S5.
  2. LP Cases: LifeProof iPhone 4/4S Case, LifeProof iPhone 5/5S/5C Case, LifeProof iPad 2/3/4 Case, LifeProof iPad Mini Case, LifeProof iPad Mini Retina Case, LifeProof iPad Air Case, LifeProof Galaxy S3 Case, LifeProof Galaxy S4 Case and LifeProof Galaxy S5 Case.
Apple, iPhone, and iPad are trademarks of Apple, Inc

Eligibility Requirements

In order for you to be eligible to use the Program, you must satisfy all of the criteria listed below:

  1. You must be a resident of the United States of America (the Program is void for any Repair Request made by any customer living outside the United States).
  2. You must have purchased the LP Case from Verizon.
  3. You must have validly registered the LP Case and Eligible Device, in accordance with the Registration Process described below, within 14 days following your purchase of the LP Case from Verizon ("Registration Period").
  4. You must submit your Repair Request (as described below) within 1 year following the date of valid Registration.

Registration Process:

As part of the Eligibility Requirements, you must take the following steps to register the LP Case and Eligible Device in order to use the Program:

  1. The LP Case with the Total Water Protection Program is purchased from Verizon.
  2. Within the Registration Period, you go to and access the Program webpage at the following URL: www.lifeproof.com/twpp
  3. You register the LP Case and the Eligible Device by providing the following required information:
    1. Copy of the Verizon receipt from when the purchase was made.
    2. Program Registration Number from the TWPP Registration Card ("Program Registration Number").
    3. Front and back case serial numbers from inside of your LP Case.
    4. Screenshot of the "About" page on your Eligible Device.
      1. the information in the image (picture) must be legible, if it cannot be read, your registration request will be denied. The specific information required by LifeProof from the About page (including the IMEI number, MEID number or Serial number for the Eligible Device) is described on the Registration webpage – all of the required information must be contained in the image.
      2. the date on the submitted image must be a date that is the same as or after the date of purchase of the LP Case (as indicated on the purchase receipt) -- if it is earlier than the date of purchase, then your Registration request will be denied.
  4. If you successfully complete all of the steps above, then you will receive a confirmation email, at your designated email address, that Registration has been completed. If you do not receive a confirmation email from LifeProof, it is your responsibility to contact LifeProof, via the contact information listed on the Registration webpage, to resolve this situation – your Eligible Device will not be considered Registered unless you have received the confirmation email from LifeProof. Once you are Registered, the Registration is not transferable.

Repair Request Process:

You are responsible to ensure that you have used the LP Case properly, and within its specified limits (such as water depth), by familiarizing yourself with the instructions applicable for your LP Case ("Instructions") that are accessible via the following URL: www.lifeproof.com/en/support/products/

If you use the LP Case in accordance with its Instructions, and accidental water damage occurs to your Eligible Device inside the LP Case within 1 year following your Registration of the LP Case and your Eligible Device, then you may use your one-time TWPP Registration Card and submit a Repair Request as follows:

  1. Go to and access the Program webpage at the following URL: www.lifeproof.com/twpp
  2. You will then file a Repair Request for the damaged Eligible Device and LP Case and provide the following:
    1. Program Registration Number and pertinent personal information
    2. Billing information (credit card only)
    3. Shipping information and method of shipment (you may choose standard shipping (included), or expedited shipping at an additional cost)
  3. You will pay the Service Fee (described below) plus expedited shipping (if you chose this shipping method).
    1. Service Fee for Eligible Devices:
      • $50 for iPhone\Samsung Galaxy\LP Case
      • $75 for iPad\iPad mini\LP Case
  4. Your Repair Request must be verified by LifeProof's Total Water Protection Program Department as follows:
    1. In order for your Repair Request to be accepted and validated, LifeProof will verify the following information:
      1. Name of person submitting Repair Request matches the name associated with the Program Registration Number (as submitted during the Registration Process).
      2. The LP Case was registered within 14 days of date listed on original Verizon receipt image for purchase of the LP Case from Verizon, or 21 days of date listed on the LifeProof.com Web Order Confirmation (as provided during the Registration Process).
      3. All required information was submitted during the Registration Process.
      4. The LP Case is authentic (serial numbers not found in counterfeit list).
      5. Your Service Fee payment was successfully processed.
      6. The date on the image of the About page during the Registration Process is the same as or after the date of purchase of the LP Case (as indicated on the purchase receipt) -- if it is earlier than the date of purchase, then your Repair Request will be denied.
  5. If your Repair Request passes the verification process, then LifeProof will provide preliminary approval for the Repair Request and will notify you via email (the email will include return instructions and shipping label).
  6. If your Repair Request does not pass the verification process, then you will be notified via email that your Repair Request has been denied, and the email will include the reason for the denial (such as, for example, incomplete information, mismatched information, LP Case is not authentic, etc.). Your Service Fee (if it had been successfully processed) will be refunded -- your credit card on file will be credited the applicable amount.
  7. If you do not receive an email notification from LifeProof, it is your responsibility to contact LifeProof, via the contact information listed on the Registration webpage, to resolve this situation. You must have an approval email from LifeProof to be able to use the Eligible Device Evaluation and Repair Process described below.

Eligible Device Evaluation and Repair Process

Once your Repair Request has been verified, you will follow the Evaluation and Repair Process described below:

  1. You will send (i) the damaged Eligible Device, (ii) a copy of the Repair Request approval email, and, (iii) the LP Case to LifeProof's designated Repair Center (as indicated on the shipping instructions you received as part of the Repair Request approval email). PLEASE NOTE: NEITHER LIFEPROOF NOR THE REPAIR VENDOR SHALL HAVE ANY RESPONSIBILITY WHATSOEVER REGARDING ANY DATA THAT IS CONTAINED ON THE ELIGIBLE DEVICE, AND YOU ACKNOWLEDGE THAT SUCH DATA IS LIKELY TO BE UNRECOVERABLE.
  2. Once your submitted items are received at the Repair Center, LifeProof's repair vendor ("Repair Vendor") will perform the following Evaluation and Repair Process (note: the Repair Vendor may take up to 4 business days following the Repair Vendor's receipt of the shipped items at the Repair Center to complete the Repair Request process):
    1. Information from the returned items is cross-checked against the information you provide during the Registration Process and Repair Request Process. This cross-checking includes the following:
      1. IMEI number, MEID number or Serial number matches the IMEI number, MEID number or Serial number in your Registration file.
      2. LP Case serial numbers match the serial numbers in your Registration file
      3. Color of the LP Case and Eligible Device match registration information
      4. Memory information of the Eligible Device matches the information in your Registration file.
    2. The Eligible Device and the LP Case are physically screened by the Repair Vendor.
      1. The Repair Vendor will inspect the LP Case to ensure that all components of the LP Case have been provided (including the front, back, gaskets (o-ring and charge port door) and headphone screw)
      2. The Repair Vendor will determine whether the Eligible Device has been damaged in a way that clearly reflects inconsistency with the water- related damage that is covered by the Program (e.g. the phone is crushed).
      3. The Repair Vendor will determine whether the LP Case has damage, or other indications that the LP Case was not used in accordance with the Instructions, that would have led to the water damage to the Eligible Device -- the Program does not cover these causes.
  3. If, following the Evaluation Process the Repair Vendor determines that your Repair Request should be APPROVED, then:
    1. You will be notified via email that your Repair Request has passed physical inspection and that attempts are being made to repair the Eligible Device.
    2. Once the Repair Vendor has finished working on your Eligible Device, you will be notified via email whether your Eligible Device has been repaired or replaced with an equivalent (or better) refurbished model.
    3. A replacement LP Case and the repaired/replaced Eligible Device will be sent by the Repair Center to your address (as provided in the Repair Request Process). You will be notified via email that the items are in transit and provided with a tracking number.
    4. If you do not receive any of the email notifications listed above from LifeProof, it is your responsibility to contact LifeProof, via the contact information listed on the Registration webpage, to resolve this situation.
    5. You will retain title and ownership of the Eligible Device if it is repaired and returned to you. If the Eligible Device is replaced, then you acknowledge and agree that the Repair Center shall take title and own the original Eligible Device and you shall own the replacement Eligible Device.
    6. You acknowledge and agree that the Repair Center shall take title and own the LP Case you send to the Repair Center, and you shall have title and own the replacement LP Case that is shipped back to you.
  4. If, following the Evaluation Process the Repair Vendor determines that your Repair Request should be DENIED, then:
    1. You will be notified via email that your Repair Request has been denied, and the email will include the reason for denial (generally because your Repair Request did not pass the information cross-checking process or the physical inspection process). You agree that this decision is final.
    2. Promptly following the notice of denial of your Repair Request, (typically within 2 business days) the original damaged Eligible Device and the original LP Case will be shipped back to you (at the address provided during the Repair Request Process).
    3. Once the Repair Request has been completed (either approved or denied) your one-time use of the Program is deemed completed and the Program is no longer available to you for the Eligible Device and LP Case.

ADDITIONAL TERMS AND CONDITIONS

  1. If you obtain a replacement of your Eligible Device from your carrier or Apple, then the Program is no longer available to you. The Program is only available to the specific Eligible Device that you registered during the Registration Process.
  2. By submitting a Repair Request under the Program, you are representing and warranting to LifeProof that the water damage to the Eligible Device occurred notwithstanding your proper use of the LP Case in accordance with the Instructions that are applicable to the LP Case. Violation of the foregoing (such as for example, submitting a Repair Request when you have modified the LP Case, improperly used the LP Case or used the LP Case outside the specified limits) may constitute fraud, and, in addition to voiding your right to participate in the Program, may subject you to legal action from LifeProof.
  3. LifeProof reserves the right to modify the processes, procedures, parameters, or other terms of the Program, or terminate the Program entirely, at any time, without prior notice to you. If LifeProof terminates the Program, it may, at its sole option: (i) continue to honor valid Registrations that are made within the applicable Registration Period prior to the effective date of termination of the Program; or (ii) provide you with reasonable compensation (as determined by LifeProof in its sole discretion). The current status of the Program and applicable terms are available on the Program webpage.
  4. Warranty Disclaimers
    THE PROGRAM, AND EACH REPLACEMENT CASE, AND EACH REPAIRED OR REPLACED ELIGIBLE DEVICE ARE PROVIDED SOLELY ON AN "AS IS" BASIS AND LIFEPROOF MAKES NO WARRANTIES OF ANY KIND REGARDING THE FOREGOING. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFEPROOF SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD, THEN THE WARRANTY PERIOD FOR LIFEPROOF PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
  5. LIMITATION OF LIABILITY
    IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL LIFEPROOF, ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, EVEN IF LIFEPROOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF LIFEPROOF AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE LIFEPROOF PRODUCT THAT IS SUBJECT TO THE PROGRAM PLUS THE AMOUNT OF ANY SERVICE FEE YOU PAID IN CONNECTION WITH THE PROGRAM. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
  6. ARBITRATION: Read The Following Arbitration Provision ("Provision") Carefully. It Limits Certain Of Your Rights, Including Your Right To Obtain Relief or Damages Through Court Action.

    To begin Arbitration, either you or LifeProof must make a written demand to the other party for arbitration for the applicable claim ("Claim"). The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the Claim is filed. You may get a copy of these AAA's Rules by visiting www. adr.org. The filing fees to begin and carry out arbitration will be shared equally between you and LifeProof. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless you and LifeProof agree, the arbitration will take place in the county and state where you live. The Federal Arbitration Act, 9 U.S.C. ? 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that you give up your right to go to court on any Claim covered by this provision. You also agree that any arbitration proceeding will only consider your Claim. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering your Claims. THE DEGREE TO WHICH ARBITRATION CAN BE USED AS A DISPUTE RESOLUTION PROCESS FOR CONSUMER CLAIMS VARIES FROM STATE TO STATE, SO THIS ARBITRATION PROVISION MAY NOT APPLY TO YOU, DEPENDING ON YOUR STATE OF RESIDENCE. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, you and LifeProof specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between you and LifeProof, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

*LifeProof is operated by TreeFrog Developments, Inc.