LifeProof Total Water Protection Program
Terms and Conditions
LifeProof* is proud to offer the Total Water Protection Program (the
"Program") to each of its Customers (referred to as "you", "your" and
similar terms) who meet the Eligibility Requirements and follow the Program
Procedures described below, subject to all of the terms and conditions in
this document (the "Terms"). You should carefully review these
Terms. If you decide to utilize the Program, then when you take the
steps outlined in these Terms regarding the Registration Process, you are
indicating to LifeProof that you agree to these Terms.
Overview of Program
If you purchase one of the designated LifeProof cases ("LP Case") for an
Eligible Device (as defined below) either from Verizon or directly from LifeProof, then, if you use
the LP Case according to the Instructions (as described in the Repair
Request Process below), and your Eligible Device suffers water damage within
1 year following the date you validly register the products (as described
below), you may use the registration card that is provided to you ("TWPP
Registration Card"), to have the LP Case replaced, and your Eligible Device
repaired or replaced with a refurbished model of your Eligible Device, from
LifeProof's designated repair center ("Repair Center"). The Program is
limited to a one-time use of the TWPP Registration Card included with the LP
Case. You will need to: (i) have registered your LP Case and Eligible
Device as described below, (ii) pay the Service Fee applicable to your
Eligible Device, and (iii) satisfy all of the other requirements in these
Terms in order to receive the replacement LP Case and repaired/refurbished
PLEASE NOTE: THE PROGRAM IS ADMINISTERED BY LIFEPROOF AND NOT BY VERIZON. PLEASE DIRECT ALL INQUIRIES OR OTHER COMMUNICATIONS REGARDING THE PROGRAM TO LIFEPROOF. DO NOT CONTACT VERIZON.
List of LP Cases and Eligible Devices for the Program
Apple, iPhone, and iPad are trademarks of
- Eligible Devices:
Apple iPhone 4, Apple iPhone 4S, Apple iPhone 5, Apple iPhone 5s, Apple
iPhone 5c, Apple iPad 2, Apple iPad 3, Apple iPad 4, Apple iPad mini, Apple iPad mini Retina,
Apple iPad Air, Samsung Galaxy S3, Samsung Galaxy S4 and Samsung Galaxy S5.
- LP Cases: LifeProof
iPhone 4/4S Case, LifeProof iPhone 5/5S/5C Case, LifeProof iPad 2/3/4 Case,
LifeProof iPad Mini Case, LifeProof iPad Mini Retina Case, LifeProof iPad Air Case,
LifeProof Galaxy S3 Case, LifeProof Galaxy S4 Case and LifeProof Galaxy S5 Case.
In order for you to be eligible to use the Program, you must satisfy all of
the criteria listed below:
- You must be a resident of the United States of America (the Program is
void for any Repair Request made by any customer living outside the
- You must have purchased the LP Case from Verizon or directly from LifeProof.
- You must have validly registered the LP Case and Eligible Device, in
accordance with the Registration Process described below, within 14 days following your purchase of the LP Case from Verizon or 21 days following your purchase of the LP Case from
LifeProof ("Registration Period").
- You must submit your Repair Request (as described below) within 1
year following the date of valid Registration.
As part of the Eligibility Requirements, you must take the following steps
to register the LP Case and Eligible Device in order to use the
- The LP Case with the Total Water Protection Program is purchased
from Verizon or directly from LifeProof.
- Within the Registration Period, you go to and access the Program
webpage at the following URL: www.lifeproof.com/twpp
- You register the LP Case and the Eligible Device by providing the
following required information:
- The Order Number that was
contained in the Shipping Confirmation or Order Fulfillment email
- Program Registration Number
from the TWPP Registration Card ("Program Registration Number").
- Front and back case serial
numbers from inside of your LP Case.
- Screenshot of the "About" page
on your Eligible Device.
- the information in the image
(picture) must be legible, if it cannot be read, your registration
request will be denied. The specific information required by
LifeProof from the About page (including the IMEI number, MEID
number or Serial number for the Eligible Device) is described on the Registration
webpage – all of the required information must be contained in the
- the date on the submitted
image must be a date that is the same as or after the date of
purchase of the LP Case (as indicated on the purchase receipt) -- if
it is earlier than the date of purchase, then your Registration
request will be denied.
- If you successfully complete all of the steps above, then you will
receive a confirmation email, at your designated email address, that
Registration has been completed. If you do not receive a
confirmation email from LifeProof, it is your responsibility to contact
LifeProof, via the contact information listed on the Registration
webpage, to resolve this situation – your Eligible Device will not be
considered Registered unless you have received the confirmation email
from LifeProof. Once you are Registered, the Registration is not
Repair Request Process:
You are responsible to ensure that you have used the LP Case properly, and
within its specified limits (such as water depth), by familiarizing yourself
with the instructions applicable for your LP Case ("Instructions") that are
accessible via the following URL: www.lifeproof.com/en/support/products/
If you use the LP Case in accordance with its Instructions, and accidental
water damage occurs to your Eligible Device inside the LP Case within 1
year following your Registration of the LP Case and your Eligible
Device, then you may use your one-time TWPP Registration Card and submit a
Repair Request as follows:
- Go to and access the Program webpage at the following URL: www.lifeproof.com/twpp
- You will then file a Repair Request for the damaged Eligible Device
and LP Case and provide the following:
- Program Registration Number
and pertinent personal information
- Billing information (credit
- Shipping information and
method of shipment (you may choose standard shipping (included), or
expedited shipping at an additional cost)
- You will pay the Service Fee (described below) plus expedited shipping
(if you chose this shipping method).
- Service Fee for Eligible
- $50 for iPhone\Samsung Galaxy\LP Case
- $75 for iPad\iPad mini\LP Case
- Your Repair Request must be verified by LifeProof's Total Water
Protection Program Department as follows:
- In order for your Repair
Request to be accepted and validated, LifeProof will verify the
- Name of person submitting
Repair Request matches the name associated with the Program
Registration Number (as submitted during the Registration Process).
- The LP Case was registered
within 14 days of date listed on original Verizon receipt image for purchase of the LP Case from Verizon, or 21 days
of date listed on the LifeProof.com Web Order Confirmation (as provided during the
- All required information was
submitted during the Registration Process.
- The LP Case is authentic
(serial numbers not found in counterfeit list).
- Your Service Fee payment was
- The date on the image of the
About page during the Registration Process is the same as or
after the date of purchase of the LP Case (as indicated on the
purchase receipt) -- if it is earlier than the date of purchase,
then your Repair Request will be denied.
- If your Repair Request passes the verification process, then LifeProof
will provide preliminary approval for the Repair Request and will notify
you via email (the email will include return instructions and shipping
- If your Repair Request does not pass the verification process, then
you will be notified via email that your Repair Request has been denied,
and the email will include the reason for the denial (such as, for
example, incomplete information, mismatched information, LP Case is not
authentic, etc.). Your Service Fee (if it had been successfully
processed) will be refunded -- your credit card on file will be credited
the applicable amount.
- If you do not receive an email notification from LifeProof, it is
your responsibility to contact LifeProof, via the contact information
listed on the Registration webpage, to resolve this situation. You
must have an approval email from LifeProof to be able to use the
Eligible Device Evaluation and Repair Process described below.
Eligible Device Evaluation and Repair Process
Once your Repair Request has been verified, you will follow the
Evaluation and Repair Process described below:
- You will send (i) the damaged Eligible Device, (ii) a copy of the
Repair Request approval email, and, (iii) the LP Case to LifeProof's
designated Repair Center (as indicated on the shipping instructions you
received as part of the Repair Request approval email). PLEASE NOTE:
NEITHER LIFEPROOF NOR THE REPAIR VENDOR SHALL HAVE ANY RESPONSIBILITY
WHATSOEVER REGARDING ANY DATA THAT IS CONTAINED ON THE ELIGIBLE DEVICE,
AND YOU ACKNOWLEDGE THAT SUCH DATA IS LIKELY TO BE UNRECOVERABLE.
- Once your submitted items are received at the Repair Center,
LifeProof's repair vendor ("Repair Vendor") will perform the following
Evaluation and Repair Process (note: the Repair Vendor may take up to 4
business days following the Repair Vendor's receipt of the shipped items
at the Repair Center to complete the Repair Request process):
- Information from the returned
items is cross-checked against the information you provide during the
Registration Process and Repair Request Process. This
cross-checking includes the following:
- IMEI number, MEID
number or Serial number matches the IMEI number, MEID
number or Serial number in your
- LP Case serial numbers
match the serial numbers in your Registration file
- Color of the LP Case and
Eligible Device match registration information
- Memory information of the
Eligible Device matches the information in your Registration file.
- The Eligible Device and the LP
Case are physically screened by the Repair Vendor.
- The Repair Vendor will
inspect the LP Case to ensure that all components of the LP Case
have been provided (including the front, back, gaskets (o-ring and
charge port door) and headphone screw)
- The Repair Vendor will
determine whether the Eligible Device has been damaged in a way that
clearly reflects inconsistency with the water- related damage that
is covered by the Program (e.g. the phone is crushed).
- The Repair Vendor will
determine whether the LP Case has damage, or other indications that
the LP Case was not used in accordance with the Instructions, that
would have led to the water damage to the Eligible Device -- the
Program does not cover these causes.
- If, following the Evaluation Process the Repair Vendor determines that
your Repair Request should be APPROVED, then:
- You will be notified via email
that your Repair Request has passed physical inspection and that
attempts are being made to repair the Eligible Device.
- Once the Repair Vendor has
finished working on your Eligible Device, you will be notified via
email whether your Eligible Device has been repaired or replaced with
an equivalent (or better) refurbished model.
- A replacement LP Case and the
repaired/replaced Eligible Device will be sent by the Repair Center to
your address (as provided in the Repair Request Process). You
will be notified via email that the items are in transit and provided
with a tracking number.
- If you do not receive any of
the email notifications listed above from LifeProof, it is your
responsibility to contact LifeProof, via the contact information
listed on the Registration webpage, to resolve this situation.
- You will retain title and
ownership of the Eligible Device if it is repaired and returned to
you. If the Eligible Device is replaced, then you acknowledge and
agree that the Repair Center shall take title and own the original
Eligible Device and you shall own the replacement Eligible Device.
- You acknowledge and agree that
the Repair Center shall take title and own the LP Case you send to the
Repair Center, and you shall have title and own the replacement LP
Case that is shipped back to you.
- If, following the Evaluation Process the Repair Vendor determines that
your Repair Request should be DENIED, then:
- You will be notified via
email that your Repair Request has been denied, and the email will
include the reason for denial (generally because your Repair Request
did not pass the information cross-checking process or the physical
inspection process). You agree that this decision is final.
- Promptly following the notice
of denial of your Repair Request, (typically within 2 business days)
the original damaged Eligible Device and the original LP Case will be
shipped back to you (at the address provided during the Repair Request
- Once the Repair
Request has been completed (either approved or denied) your one-time
use of the Program is deemed completed and the Program is no longer
available to you for the Eligible Device and LP Case.
ADDITIONAL TERMS AND CONDITIONS
- If you obtain a replacement of your Eligible Device from your carrier or
Apple, then the Program is no longer available to
you. The Program is only available to the specific Eligible Device
that you registered during the Registration Process.
- By submitting a Repair Request under the Program, you are
representing and warranting to LifeProof that the water damage to the
Eligible Device occurred notwithstanding your proper use of the LP Case
in accordance with the Instructions that are applicable to the LP
Case. Violation of the foregoing (such as for example, submitting
a Repair Request when you have modified the LP Case, improperly used the
LP Case or used the LP Case outside the specified limits) may constitute
fraud, and, in addition to voiding your right to participate in the
Program, may subject you to legal action from LifeProof.
- LifeProof reserves the right to modify the processes, procedures,
parameters, or other terms of the Program, or terminate the Program
entirely, at any time, without prior notice to you. If LifeProof
terminates the Program, it may, at its sole option: (i) continue to
honor valid Registrations that are made within the applicable
Registration Period prior to the effective date of termination of the
Program; or (ii) provide you with reasonable compensation (as determined
by LifeProof in its sole discretion). The current status of the
Program and applicable terms are available on the Program webpage.
- Warranty Disclaimers
THE PROGRAM, AND EACH REPLACEMENT CASE, AND EACH REPAIRED OR REPLACED
ELIGIBLE DEVICE ARE PROVIDED SOLELY ON AN "AS IS" BASIS AND LIFEPROOF
MAKES NO WARRANTIES OF ANY KIND REGARDING THE FOREGOING. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, LIFEPROOF SPECIFICALLY DISCLAIMS AND
EXCLUDES ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY,
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY
LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF
APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD, THEN THE WARRANTY
PERIOD FOR LIFEPROOF PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE
CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION.
- LIMITATION OF LIABILITY
IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL
LIFEPROOF, ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD
PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR
PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF OR IN
CONNECTION WITH THE PROGRAM, EVEN IF LIFEPROOF HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN
AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF LIFEPROOF
AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE
AMOUNT ACTUALLY PAID BY YOU FOR THE LIFEPROOF PRODUCT THAT IS SUBJECT TO
THE PROGRAM PLUS THE AMOUNT OF ANY SERVICE FEE YOU PAID IN CONNECTION
WITH THE PROGRAM. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE
LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM
EXTENT PERMITTED UNDER APPLICABLE LAW.
- ARBITRATION: Read The Following
Arbitration Provision ("Provision") Carefully. It Limits Certain Of
Your Rights, Including Your Right To Obtain Relief or Damages Through
To begin Arbitration, either you or LifeProof must make a written demand
to the other party for arbitration for the applicable claim ("Claim").
The Arbitration will take place before a single arbitrator. It will be
administered in keeping with the Expedited Procedures of the Commercial
Arbitration Rules ("Rules") of the American Arbitration Association
("AAA") in effect when the Claim is filed. You may get a copy of these
AAA's Rules by visiting www. adr.org. The filing fees to begin and carry
out arbitration will be shared equally between you and LifeProof. This
does not prohibit the arbitrator from giving the winning party their
fees and expenses of the arbitration. Unless you and LifeProof agree,
the arbitration will take place in the county and state where you live.
The Federal Arbitration Act, 9 U.S.C. ? 1, et seq., will govern and not
any state law on arbitration. YOU AGREE AND UNDERSTAND THAT this
arbitration provision means that you give up your right to go to court
on any Claim covered by this provision. You also agree that any
arbitration proceeding will only consider your Claim. Claims by, or on
behalf of, other individuals will not be arbitrated in any proceeding
that is considering your Claims. THE DEGREE TO WHICH ARBITRATION CAN BE
USED AS A DISPUTE RESOLUTION PROCESS FOR CONSUMER CLAIMS VARIES FROM
STATE TO STATE, SO THIS ARBITRATION PROVISION MAY NOT APPLY TO YOU,
DEPENDING ON YOUR STATE OF RESIDENCE. In the event this
Arbitration provision is not approved by the appropriate state
regulatory agency, and/or is stricken, severed, or otherwise deemed
unenforceable by a court of competent jurisdiction, you and LifeProof
specifically agree to waive and forever give up the right to a trial by
jury. Instead, in the event any litigation arises between you and
LifeProof, any such lawsuit will be tried before a judge, and a jury
will not be impaneled or struck.
*LifeProof is operated by TreeFrog Developments, Inc.