Welcome to the LifeProof Total Water Protection Program. You're a few steps away from covering your device against accidental water damage for one full year!
Using the device you want to register, click the Register Now button below to get started.
If your device is damaged and has been registered with the LifeProof Total Water Protection Program, click below to start your repair request.
Problems registering? Questions about the registration process or the Total Water Protection Program in general? Click below to contact customer service and to see list of frequently asked questions.
LifeProof* is proud to offer the Total Water Protection Program (the "Program") to each of its Customers (referred to as "you", "your" and similar terms) who meet the Eligibility Requirements and follow the Program Procedures described below, subject to all of the terms and conditions in this document (the "Terms"). You should carefully review these Terms. If you decide to utilize the Program, then when you take the steps outlined in these Terms regarding the Registration Process, you are indicating to LifeProof that you agree to these Terms.
If you purchase one of the designated LifeProof cases ("LP Case") for an Eligible Device (as defined below) either from Verizon or directly from LifeProof, then, if you use the LP Case according to the Instructions (as described in the Repair Request Process below), and your Eligible Device suffers water damage within 1 year following the date you validly register the products (as described below), you may use the registration card that is provided to you ("TWPP Registration Card"), to have the LP Case replaced, and your Eligible Device repaired or replaced with a refurbished model of your Eligible Device, from LifeProof's designated repair center ("Repair Center"). The Program is limited to a one-time use of the TWPP Registration Card included with the LP Case. You will need to: (i) have registered your LP Case and Eligible Device as described below, (ii) pay the Service Fee applicable to your Eligible Device, and (iii) satisfy all of the other requirements in these Terms in order to receive the replacement LP Case and repaired/refurbished Eligible Device.
PLEASE NOTE: THE PROGRAM IS ADMINISTERED BY LIFEPROOF AND NOT BY VERIZON. PLEASE DIRECT ALL INQUIRIES OR OTHER COMMUNICATIONS REGARDING THE PROGRAM TO LIFEPROOF. DO NOT CONTACT VERIZON.
In order for you to be eligible to use the Program, you must satisfy all of the criteria listed below:
As part of the Eligibility Requirements, you must take the following steps to register the LP Case and Eligible Device in order to use the Program:
You are responsible to ensure that you have used the LP Case properly, and
within its specified limits (such as water depth), by familiarizing yourself
with the instructions applicable for your LP Case ("Instructions") that are
accessible via the following URL: www.lifeproof.com/en/support/products/
If you use the LP Case in accordance with its Instructions, and accidental water damage occurs to your Eligible Device inside the LP Case within 1 year following your Registration of the LP Case and your Eligible Device, then you may use your one-time TWPP Registration Card and submit a Repair Request as follows:
Once your Repair Request has been verified, you will follow the Evaluation and Repair Process described below: